Shipping policy

Shipping

· Processing Time
All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

· Shipping Rates & Delivery Time
We ship worldwide. Shipping fees and options will be calculated at checkout based on your location. Typical delivery windows are:

o United States: 3–7 business days (depending on the shipping method selected)

o Hong Kong SAR Orders: 3–7 business days (depending on the shipping method selected)

o International Orders: 7–21 business days (varies by destination and carrier)

· Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear.

· Customs & Duties
International orders may be subject to import taxes, duties, and fees, which are not included in the product or shipping price. Customers are responsible for any applicable customs charges in their country.

Returns & Exchanges

· Return Window
We accept returns within 14 days of delivery for unused and unopened products in their original condition and packaging.

· Non-Returnable Items
For hygiene and safety reasons, used incense sticks, opened packages, and custom items are non-returnable.

· How to Return
To initiate a return, please contact us at [your email address] with your order number and reason for return. Once approved, we will provide the return address and instructions. Customers are responsible for return shipping costs.

· Refunds
Once we receive and inspect your return, we will notify you of approval. Approved refunds will be processed to your original payment method within 5–10 business days.

· Exchanges & Damaged Items
If you receive a defective or damaged product, please contact us within 7 days of delivery with photos. We will gladly replace the item or issue a refund.

· Order Issues

· If your package is delayed, missing, or arrives damaged, please contact us at [info@monianlife.com] and we will assist you promptly.