Refund policy

Return deadline

Eligible returns must be shipped back within 30 days of the original shipment date. The period starts when your order ships, not when it arrives. Contact info@monianlife.com before sending your return. A return request alone does not meet the dispatch deadline.

Eligible items

Unopened incense and unused burners or objects may qualify for return. The exclusions below also apply.

We do not accept change-of-mind returns for:

  • Opened incense, even if no sticks have been used.
  • Incense that has been sampled or used.
  • Used burners or objects.
  • Individual items from a set. Partial set returns are not accepted.
  • Sale items or items purchased with discount codes.
  • Subscription boxes that have already shipped.

For damaged, defective or incorrect items, follow the separate process below.

How to arrange a return

Email info@monianlife.com with your order number and return details. We usually respond within 1–3 business days. After approval, we provide the return address and instructions.

Please keep your return shipment receipt and tracking details.

Return shipping

Customers pay return shipping for change-of-mind returns. MONIAN covers return shipping for damaged, defective or incorrect items. We do not provide prepaid return labels. Contact us before shipping so we can arrange the return and any postage reimbursement.

Damaged, defective or incorrect items

Report damaged or incorrect items within 3 days of delivery. Include your order number and details of the issue. You may choose a refund or a replacement for confirmed issues. Contact us about any product defect so we can review it with you.

Refunds and taxes

We process approved refunds within 1–3 business days after receiving and inspecting the return. Your payment provider may need additional time to post the refund.

Sales tax refunds are handled under the tax rules applicable to your order.

MONIAN covers import duties. If you were charged import duties for an approved return, contact us with the payment receipt so we can arrange reimbursement.