• Material: Aerospace-grade Aluminum Alloy (Sandblasted Matte Finish)
• Dimensions: 125mm × 56mm × 10mm
• Weight: 120g (Solid feel)
• Capacity: Integrated storage for 20 incense sticks
• Mechanism: Magnetic closure with 0.5mm chamfered edges
• Burn Time: Approximately 15 minutes per stick
• In the Box: 1× Aluminum Rituals Box, 1× Starter Incense Pack (20 Sticks)

1. The Usage Cycle

• Engagement: The box opens with a slide. The magnetic resistance is intentional—a small effort to mark the beginning of the session.
• Placement: Insert the incense stick into the dedicated holder at the end of the groove. Ensure the stick angles slightly upward, suspending the burning tip over the collection channel.
• The Session: The aluminum body is designed to catch falling ash. Do not move the vessel while the incense is active.
• Closure: Once the ember is fully extinguished, the lid snaps shut with a distinct audible click, signaling the end of the ritual.

2. Surface Maintenance

• Ash Removal: Ash is the residue of time passed. We recommend clearing the channel after every 3-5 sessions to maintain the visual clarity of the groove.
• Cleaning: The sandblasted aluminum surface is porous on a microscopic level. To clean, use a soft, dry microfiber cloth. If necessary, use a damp cloth with water only.
• Prohibitions: Never use abrasive scrubbers, steel wool, or harsh chemical solvents. These will disrupt the light-diffusing matte finish and alter the tactile experience.

3. Material Aging

• Patina: Over time, the internal aluminum channel may develop a slight discoloration near the burning point. This is a natural reaction to heat and plant oils. It is not a defect, but a record of use.
• Heat Dissipation: Aluminum is an excellent conductor. During use, the vessel may become warm to the touch. This allows the heat to disperse rapidly, protecting the surface beneath.

4. Safety Perimeter

• Place the Rituals Box on a stable, heat-resistant surface.
• Keep the vessel away from drafts or airflow that could disturb the smoke or the ash.
• Ensure the object is beyond the reach of children or pets. The silence of the object should be respected.

Launch & Order Processing

• Orders placed on or after February 24, 12:00 PM will be processed in the order they are received.
• Processing time: typically 1–3 business days after order confirmation (excluding weekends and holidays).
• During the launch period and peak demand, processing may take slightly longer.

Shipping Methods & Delivery Times

Delivery times begin after your order has shipped (not from the time you place the order).

• Standard shipping: estimated 5–10 business days
• Express shipping (if available at checkout): estimated 2–5 business days

Note: Delivery estimates are not guarantees and may vary due to carrier delays, weather, or customs inspections.

Shipping Rates

• Shipping costs are calculated and displayed at checkout based on destination, package weight, and selected shipping speed.
• Any promotions (e.g., free shipping thresholds) will be reflected at checkout when applicable.

Tracking

• Once your order ships, you will receive a confirmation email with a tracking number.
• Tracking updates may take 24–48 hours to appear after the label is created.

Address Accuracy

• Please confirm your shipping address before submitting your order.
• If you notice an error, contact us as soon as possible. Changes are only possible before the order is packed or shipped.

Lost, Stolen, or Damaged Packages

• If your package arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product.
• If tracking shows “delivered” but you did not receive the package, please contact us promptly so we can assist with a carrier inquiry.
• Replacement or reshipment is subject to stock availability (limited release).

Returns & Exchanges

• Returns and exchanges are handled according to our Return Policy (if applicable).
• If you received the wrong item or an item with a manufacturing defect, contact us and we will make it right.